CUSTOMER CHARTER

Our reputation has been earned through two core principles. Firstly, our quality standards in construction and materials, and secondly, a focused approach in the way we communicate with our customers throughout and beyond the construction process.


Customer Charter

Scotia’s charter is a commitment to you. It tells you exactly what to expect and how we’ll communicate with you, guiding you from the stages of buying to settling into your new Scotia home.

Displaying and communicating the Consumer Code for Home Builders from the start ensures that we both know the standards that are expected, from the sale to the completion of your new home. Along with the code, our staff are trained to understand their responsibilities in our dealings with you to ensure that you receive the best communication throughout.

All detailed pre-purchase information is provided to help you to make the very important decisions. We also assist and support you in appointing your own professional legal advisor to carry out the formalities.

Once you decide to buy your Scotia home, we will provide you with a written reservation detailing the agreement of your purchase, and a carefully predicted timescale for entry to your new home will be given.

And once you have moved in, our dedicated after sales team will provide you with advice and support for your new home.