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Scotia Customer Emergency Support

NPA 24:7 - 0345 155 2374

Customers living in a Scotia home

If you have an emergency (please see below for definition of emergency) and are within your 2 Year Warranty, please call Nationwide Property Assistance (NPA 24:7) directly on: 0345 155 2374

Full details can be found in your Home Owner’s Information Pack also available via our website here.

Emergency Repairs:

The below outlines the type of work which is deemed an emergency.

Internal Plumbing & Drainage (inside your home):

  • Repairs to your internal plumbing and drains including where there is a loss of water to your property
  • Blocked drainage and leaks (inside your home)
  • Clearing blocked toilets and waste pipes (inside your home)

Electrical Emergency & Breakdown:

  • An emergency caused by, or breakdown of, the domestic electrical wiring supply system, including permanent damage caused by a power cut


  • Making your property secure in the event of broken locks for external windows and doors that are your responsibility