COVID:19 Update - Reopening of Marketing Suites and Showhomes. More info here

Scotia Customer Emergency Support

NPA 24:7 - 0345 155 2374

Customers living in a Scotia home

As a result of Government instructions relating to the Coronavirus pandemic, Scotia offices will be closed with effect from Tuesday 24th March. We will be monitoring Government updates and instructions, and look forward to re-opening at the earliest opportunity.

If you have an emergency (please see below for definition of emergency) and are within your 2 Year Warranty, please call Nationwide Property Assistance (NPA 24:7) directly on: 0345 155 2374

Full details can be found in your Home Owner’s Information Pack also available via our website here.

Emergency Repairs:

The below outlines the type of work which is deemed an emergency.

Internal Plumbing & Drainage (inside your home):

  • Repairs to your internal plumbing and drains including where there is a loss of water to your property
  • Blocked drainage and leaks (inside your home)
  • Clearing blocked toilets and waste pipes (inside your home)

Electrical Emergency & Breakdown:

  • An emergency caused by, or breakdown of, the domestic electrical wiring supply system, including permanent damage caused by a power cut


  • Making your property secure in the event of broken locks for external windows and doors that are your responsibility