Discover Scotia's bright and modern range of new build homes across Scotland, with incentives available to support your move today. *Excl. Dalfaber.

Customer Charter

Our Commitment To You

At Scotia Homes, we have built our reputation on two core principles:

  • Our quality standards in construction and materials. 
  • A focused approach in how we communicate with our customers.

Scotia's Charter is a commitment to the homeowner. 

The charter details what you can expect from us and how we will communicate with you. 

We guide you along the various stages - from buying your new house to settling in. 

From the start, we display and communicate the NHQC for Home Builders - this ensures homeowners understand what standards to expect from sale to completion of your new home.

Our dedicated team will communicate with you throughout the whole process. We provide detailed pre-purchase information to help you make an informed decision about buying a new house. Plus, we can assist you with the appointment of a Legal Advisor.

Once you have made the decision to buy a Scotia home then we will provide you with a written reservation with: the agreement of your purchase and detailed timescale for entry to your new home. 

After you move in, our dedicated After Sales Team will provide advice and support for your new home. 

The Customer Care team are always happy to help with anything that might be bothering me. They are a lovely team who care about the clients. Our Scotia house is beautifully finished and the fittings are of a very high standard.
Huge thanks to you for making our move to our forever home so seamless! You have been so helpful and a joy to get to know. We are in love with our home, it’s all we wanted and more.
Purchasing my first apartment was a really exciting and fun time for me. My experience with Scotia Homes made the whole process even better and very smooth.
Great quality build with great customer support. The buying process was made easy by knowledgeable and helpful salespeople. Everyone we have met has been very friendly and couldn’t be nicer.
It is now almost three weeks since we moved in to our lovely new Scotia home. We are absolutely delighted with it. The level of care and support we have had from the Scotia team has been unbelievable and second to none. Any help we have needed has been so graciously and kindly given and we truly appreciate it. They, every single one of them, have definitely taken the stress out of our move and I thank them for it. Scotia should be justly proud of them. Simply the best.
The Customer Care team are always happy to help with anything that might be bothering me. They are a lovely team who care about the clients. Our Scotia house is beautifully finished and the fittings are of a very high standard.
The Sales Advisor made us feel very comfortable, especially with certain requests that were outwith the normal. Her positivity and kindness really helped us feel welcome and her openness and honesty were very good as well. We couldn't fault anything. The site manager was a star too and made us feel comfortable asking for a few changes and small fixes that were needed. We'd recommend Scotia Homes to all our friends and family as the quality of the build was very high, the people were very friendly and professional, and the overall experience was 10/10.
The Part Exchange process with Scotia was really easy! They did all the legwork - my husband and I genuinely felt the biggest bit of work we had to do was put pen to paper with our signatures to agree to go ahead. So simple! Having sold privately in the past which came with a lot of worry and stress, a huge perk of Part Exchange in comparison is that you move out of your old home and into your new property on the same with no waiting around, delays or hassle. We felt the whole process was stress-free and allowed us to focus on getting excited about moving into our new dream home.