It's time to enjoy your new home.
Here's everything you need to know to enjoy life in your new Scotia home.
Welcome to your MyScotia Hub, your dedicated guide to your new-build home. Whether you've just moved in or have lived in a Scotia development for a while, you'll find everything you need here.
Settling Into Your New Home
Moving into your new home is an exciting time. As your home adjusts to being lived in, you may notice small changes as it naturally settles and dries out. This is completely normal and is a natural part of owning a new build home. Find out more in your NHBC Homeowners Information Guide. The information below will help you understand what to expect during your first few months in your new Scotia home.
MyScotia App
On the day you receive the keys to your new home, you'll be given access to the MyScotia app. During your two year Buildmark warranty period, the app provides a simple way to communicate directly with our Customer Care team.
Customer Care Are Happy To Help
At Scotia Homes, we strive to work closely with our customers to make a lasting positive impact, shaping a better future for families and communities alike. Our dedicated Customer Care team are here to support you.
Frequently Asked Questions
What is the difference between a snag and a defect?
A snag is a minor issue, that does not affect functionality or compliance.
A defect is somethings that has failed to meet required standards, building regulations, warranty requirements, or agreed specification. Therefore, this may affect function, safety, or durability.
Who is responsible for maintaining my home?
Homeowners are responsible for the maintenance and care of their property from the date of handover.
What if I have a complaint?
You can register a complaint about your Scotia home here.
What happens if I have an emergency in my home?
If your home is within two years of handover, your property remains within Buildmark builder warranty period. For out-of-hours emergency assistance, please contact our emergency cover provider, Davies on 0345 155 2374.
Please note: emergency support provided by Davies is only available on properties within 2 years of handover.
How do I report an issue in my home?
If you are within your 2 year NHBC Buildmark Builder warranty, you can log issues on the MyScotia app. Discover here.
How do I access the MyScotia App?
Download the app here.
About Your Warranty
NHBC have a warranty and insurance policy, known as Buildmark, which includes a 2 year builder warranty period, followed by an 8 year insurance cover.
New Home Quality Code
In line with the NHQB, Scotia Homes are committed to delivering high quality new homes and treating customers fairly and transparently.
