We’ll help to personalise your new home with finishing touches; support you with the handover and offer a full after-sales service.
We provide a 2 year Scotia Homes warranty with each home and a 10 year NHBC guarantee.
Below, you’ll find detailed information about Consumer Code, NHBC and a helpful download section.
The Consumer Code for Home Builders sets mandatory requirements that all home builders must meet in the selling of homes, including marketing and after sales customer service.
The purpose of the code is to ensure that homebuyers are:
- Treated fairly
- Know what service levels to expect
- Given reliable information upon which to make their decision
- Know how to access speedy, low-cost dispute resolution arrangements if they are dissatisfied.
Find out more on the Consumer Code website.
NHBC, the National House Building Council, is the standard-setting body and leading warranty and insurance provider for new and newly converted homes in the UK.
Its purpose is to raise house building standards to protect homeowners and it has been at the heart of improving house building standards for eight decades.
The NHBC works together with house builders to ensure mandatory technical requirements are met, so you can be confident your new home benefits from a long history of experience.
In the table below, you will find what is covered in the first 2 years of home ownership plus what is included in a 10 year period.
Note: refer to correct policy document which applies to your property. You can download this document at the end of the page.
Damage Repair: Repairing physical damage to your home resulting from our failure.